How Do I Return My Kookaburra Order?

We want returns to be easy. That’s because we want you to trial your new Kookaburra gear, confidently knowing you can return your order for any reason within 30 days (some exceptions apply). Simply follow the steps below to send your order back, no questions asked. 

1. Click the button below and complete the online return form
    
2. We will be in touch with a return label.
    
3. Return your item to us for a refund of your order, plus the original delivery fee.

So go ahead, shop with confidence and enjoy your 30 day risk-free trial!
 

FAQs

Can I exchange my Kookaburra order?
The best way to exchange your order is to simply place a new order for the items you want, and then return the item you already have.

When will I be refunded?
Once we've received and processed your return, we'll issue a refund to your payment method within four business days. Refer to our refund information for additional details.

Can I return items more than 30 days after delivery?
Yes, any item that hasnt been washed, worn, or used can be returned. Review our returns policy for more information (and some exceptions).

What if I have multiple boxes to return?
You can package your return in multiple packages if needed, but make sure you create a separate return for each package. This helps us process your return faster.

Where should I drop off my return?
You can return your order using the carrier of your choice. We will refund the original delivery cost of your order.