What is Kookaburra's Return Policy?

At Kookaburra, we design our products to help you perform at your best. If you feel they’re not working exactly right for you, we’ve got you covered. You get 30 days to see if your Kookaburra purchases are right for you, confidently knowing you can return any item (some exceptions apply) within 30 days.

So go ahead, shop with confidence and enjoy your 30 day risk-free trial!
 

SHOP KOOKABURRA
START A RETURN

 

 

 

 

FAQs

How can I return my Kookaburra order?
Follow our simple instructions to return your order.

Can I exchange my Kookaburra order?
The best way to exchange your order is to simply place a new order for the item you want, and return the item you already have.

How do I return a defective or faulty product?
We stand behind all of our products. If your product is defective or faulty, and it’s been more than 30 days since your purchase, start a return and send your item back.

Phone

(09) 601 8190
9:00am – 4:00pm
Mon – Fri

 

Email

Email us or fill out
our Enquiry Form

 

Store Finder

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stockist near you

Warranty Product Period - Please see table below:

 

Product Category

Warranty Period

Things To Note

Warranty Does Not Cover
  Kookaburra Cricket Bats

  Kookaburra Hockey Sticks

 12 Months

 

 

  • Please review our expert tips on how to prepare and preserve a bat here first.

 

  • Please take note of the knocking in guide as improper preparation and care will lead to premature cracking.

 

  • Adding protection such as an Armour Tec is highly recommended for enhanced longevity.

 

  • Bats are made of natural material & have an incredibly hard task of hitting a solid cricket ball repeatedly. Even the most prepared bats will eventually show wear and does not necessarily render the bat faulty or defective.

 -Yorker Damage to Toe of the bat

 -Damaged due to lack of knocking in/playing in.

 -Damage resulting from bats being machine prepared

 -Damage due to poor preparation and maintenance

 -Damage due to moisture, over-oiling or heat.

 -Damage from non-leather, non-cricket or composite balls.

 -Improper use (hitting with anything other than what the product is used for).

 -Bat was purchased overseas

 -Bat is over 12 months old
Kookaburra Cricket and Hockey Bags & Protective 6 Months
  • Warranty covers a split seam or stitching, broken zipper and wheel faulty
  • If damage is too great within the 6 months, the protective/bags can qualify for an exchange, refund or credit.

 -Does not cover wear & tear or heavy use.
Kookaburra Cricket Shoes & Hockey Shoes 6 Months
  • Warranty covers a split seam or stitching, spike blow-out or separation of sole.
     
  • If damage is too great within that 6-month period, the shoes may qualify for an exchange, refund, or credit.

 -Does not cover wear & tear or heavy use.
Kookaburra Cricket Helmets 12 Months
  • Warranty covers size adjuster (dial) or buckle breakage
     
  • If damage is major within that 12-month period, the cricket helmet may qualify for an exchange, refund, or credit.

 -Helmets will not be replaced due to any damage caused by impact of a ball.

 -Does not cover missing helmet nuts
Kookaburra Cricket & Hockey Balls N/A
  • A replacement, refund or store credit will be given when a product fault is major. Whether it is major or not is determined by the ball experts at Kookaburra Sport.
  

 

 

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